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Out&Back Outdoor

<div data-block="true" data-editor="570n8" data-offset-key="69k70-0-0" id="isPasted"><div data-offset-key="69k70-0-0">Our support team is online to answer any questions by phone or written message from Monday through Friday, 9am - 4pm MT.&#xA0;</div></div><div data-block="true" data-editor="570n8" data-offset-key="3324u-0-0"><div data-offset-key="3324u-0-0"> </div></div><div data-block="true" data-editor="570n8" data-offset-key="dblof-0-0"><div data-offset-key="dblof-0-0">We typically respond within a few hours, but if you&#x2019;ve contacted us outside of those business hours, it may take a bit longer for our team to reply.&#xA0;</div> <hr> Our support team is out of the office on these observed holidays in 2025<ul><li style="font-size: 16px;">New Years Day - January 1st</li><li style="font-size: 16px;">MLK Jr. Day - January 20th</li><li style="font-size: 16px;">Presidents&apos; Day - February 17th</li><li style="font-size: 16px;">Friday before Memorial Day - May 23rd</li><li style="font-size: 16px;">Memorial Day&#xA0;- May 26th</li><li style="font-size: 16px;">Juneteenth - June 19th</li><li style="font-size: 16px;">Independence Day&#xA0;- July 4th</li><li style="font-size: 16px;">Monday after 4th of July - July 7th</li><li style="font-size: 16px;">Friday before Labor Day - August 29th</li><li style="font-size: 16px;">Labor Day - September 1st</li><li style="font-size: 16px;">Veterans Day&#xA0;- November 11th</li><li style="font-size: 16px;">Thanksgiving - November 27th</li><li style="font-size: 16px;">Christmas Day - December 25th</li></ul></div>

Our support team is out of the office on these observed holidays in 2025

When will my support question be answered?

Company

Shipping - The Basics

Returns & warranties - The Basics

Order changes & cancellations

Payments

Gift cards

In-Person Pickup

How long does it take to receive my order?

How do I track my order?

What is your return policy?

How do I return gear?

Do you offer Military discounts?

Do you offer discounts for Boy and Girl Scouts of America?

If I order a bike, does it come assembled?

What should I do if my order has the wrong shipping or billing address?

What should I do if I was wrongly charged for shipping?

Non-US orders (foreign shipments)

Ordering

The item I want is out of stock. Can I pre-order?

Find the Right Size

Why should I shop used gear?

Why should I shop used gear from Out&Back?

Are used products sold on Out&Back cleaned?

What are the condition grades at Out&Back Outdoor?

What if I can't find my size or color of a particular item?

Do you cover manufacturer defects?

Products

Before Trade-in

How do I start trading my gear for cash?

How does your trade-in program work?

What brands are currently accepted for trade-in?

What is not currently accepted for trade-in?

What information do I need to have to trade-in?

How much money will I receive for my used gear?

How does Out&Back determine my offer?

Can I bargain with Out&Back on my offer?

Does my trade-in offer expire?

Do I have to pay for to ship gear that I trade-in?

Does Out&Back provide packaging to ship my gear?

What happens if my item gets lost in transit to Out&Back?

What happens if I send an item and it differs from how I described it?

How long does it take for my gear to be available to buy on Out&Back?

What happens to gear that is not accepted?

What happens to gear that I sell to Out&Back?

How do I get my gift card I selected as my choice of payout?

Is there a maximum amount of gear that I can trade-in?

What is the Super Seller Program?

How do I become a Super Seller?

Can I complete an in-person trade-in?

How does in-person trade-in differ from mail-in?

Trade-in

How Did Out&Back start?

Are you 1% For The Planet?

What is Out&Back Outdoor?

When will my support question be answered?Updated 20 days ago