Returns & warranties - The BasicsUpdated 2 days ago

What is your return policy?

We understand that sometimes you just don't fall in love with every piece of gear you buy. That's why we offer thirty (30) day returns on most items! Check out our full return policy here.

Outbound Shipping cost is not refunded for a return

Do I have to pay for returns?

We offer free returns for eligible items according to our return policy, except skis, snowboards, trekking/ski poles, bikes (not yet assembled), kayaks, canoes, paddleboards, grills, racks, camp furniture, coolers and strollers which will incur a return shipping fee. 

The total amount for return shipping will be deducted from your refund. Standard size/weight packages will be used to return skis and snowboard and are required to use the prepaid shipping label provided. Large size/weight packages will be used to return bikes (not yet assembled), kayaks, canoes, paddleboards, grills, racks, camp tables, coolers and strollers which will incur a return shipping fee. 

How do I return gear?

Returns can be initiated online by visiting our Returns page. Simply submit your return request and we'll get back to you in 1-2 with a response!

Do you offer refunds?

Refunds for gear eligible for returns according to our return policy will be issued to the original form of payment.

How long does it take to receive my refund?

After Out&Back has processed the refund, you should anticipate seeing the funds returned to the original form of payment within 5-7 business days. Please be aware that this timeline may vary depending on your issuer bank.

Can I return gear I purchased from an in-person event?

Gear purchased from Out&Back at one of our in-person events is eligible for returns according to our return policy, while pop-up sales (seasonal, temporary sales) are final sale, no gear can be returned from these events.

What if something is wrong with my order upon arrival?

All products are thoroughly inspected before shipment, however if upon delivery, you find an issue or defect with the item that was not listed, please contact our team for further assistance.

Does gear sold on Out&Back have a warranty?

All products listed on Out&Back Outdoor are sold as is and without warranty. We'd recommend contacting the manufacturer to see if they are willing to honor any defects at their own discretion.