Shipping - The Basics
Information about shipping.
All articles
Ordering
Information about shipping and purchasing gear from us.
Returns & warranties - The Basics
Information about returns and gear warranties.
Order changes & cancellations
Information about order changes and cancellations.
Payments
Information about payments.
Gift cards
Information about gift cards.
In-Person Pickup
Yes, we offer in-person pickup at our headquarters located in Denver, Colorado! Our pick-up warehouse is located at 3869 Steele St Unit 1163, Denver, CO 80205 and is open Monday-Friday 9am-5pm. Note that exceptions may apply on holidays or in cases w
How long does it take to receive my order?
We try our best to get gear out the door as soon as possible so that you can enjoy the great outdoors as soon as possible!. Simply put, standard shipping arrives in 5-9 business days, while expedited shipping generally arrives in 3-5 business days. T
How do I track my order?
Once your gear has shipped, tracking information will be sent to the email used to submit your original order. To check your order tracking, you can select the "track my order" section of our chat widget anywhere on our website or click here and ente
What is your return policy?
We understand that sometimes you just don't fall in love with every piece of gear you buy. That's why we offer thirty (30) day returns on most items! Check out our full return policy here. Outbound Shipping cost is not refunded for a return
How do I return gear?
Returns can be initiated online by visiting our Returns page.
Do you offer Military discounts?
Absolutely!. We're grateful for your service to our country and would like to extend our appreciation with a 15% discount. Simply email our team and provide a picture of your military ID or other proof of service to receive your discount code.
Do you offer discounts for Boy and Girl Scouts of America?
Yes, we do!. We greatly admire members of the Boy Scouts and Girl Scouts of America. As a token of our appreciation, we're pleased to offer you a special discount. Simply email our team and provide a picture of your Scout ID to receive your discount
If I order a bike, does it come assembled?
Short Answer - No, bikes do not come assembled. We only sell bikes in Like New condition and they come in their original packaging - a really big box - with all necessary parts. They are not assembled prior to shipping and you will have to have the b
What should I do if my order has the wrong shipping or billing address?
If you notice any issues with the shipping or billing address after placing an order, please contact our customer support as soon as possible. For orders that haven't been shipped yet, we can easily change the delivery address!. If your order has bee
What should I do if I was wrongly charged for shipping?
We’re happy to offer free economy shipping within the contiguous United States on select items valued over $50 (before taxes). Please note that certain larger items—such as skis, snowboards, trekking/ski poles, bikes, kayaks, canoes, paddleboards, gr
Non-US orders (foreign shipments)
Orders shipping to outside the US. While we currently ship within the United States, Mexico and Canada, all Out&Back Outdoor orders are shipped from our warehouse in Denver, Colorado. Update (April 2025): With increased customs and brokerage costs to