Information about shipping and purchasing gear from us.
We offer free returns for eligible items according to our return policy, except skis, snowboards, trekking/ski poles, bikes, kayaks, canoes, paddleboards, grills, racks, camp furniture, coolers and strollers which will incur a return shipping fee. We
We currently ship within the United States, Mexico and Canada. We hope to expand our shipping locations in the near future, so we encourage our international customers to join our newsletter for updates!
After your order is placed, there is a processing window for our team to ensure your gear is ready for it's next big adventure. All gear is shipped via USPS or UPS and typically ships within three business days after an order is placed and arrives wi
Once your gear has shipped, tracking information will be sent to the email used to submit your original order. Pro Tips: if you haven't received your shipping confirmation:. 1. We advise you to check your spam folder as it can sometimes sneak into th
We offer free shipping on orders over $100 within the lower 48 states and Washington DC. Free shipping offers are applied to the order total AFTER any promotions or credits are applied, exclusive of taxes and other fees. Free shipping is not availabl
Firstly, please refer to your shipping confirmation email to track the status of your order. Our shipping partners—USPS, FedEx, and UPS—will provide real-time updates on its whereabouts. Secondly, if the status indicates delivery, please ensure the a
We understand that sometimes you just don't fall in love with every piece of gear you buy. That's why we offer thirty (30) day returns on most items, excluding the following:. - Clearance and/or final sale items. - Life vests. - Assembled bikes. - Us
Returns can be initiated online by visiting our RETURNS page. Note: We do not accept returns on assembled bikes.
Refunds for gear eligible for returns according to our return policy will be issued to the original form of payment.
Clearance items are final sale and are not eligible for returns. The easiest way to tell if an item in your cart is a clearance item is on the checkout screen where a 'Final sale. No returns' message will be displayed under your item. Example below:.
Gear purchased from Out&Back at one of our in-person events is eligible for returns according to our return policy. Gear purchased at our warehouse sales or pop-up sales are not eligible for return.
All products are thoroughly inspected before shipment, however if upon delivery, you find an issue or defect with the item that was not listed, please contact our team for further assistance.
All products are sold as is and without warranty. However, they may be returned according to our return policy. Note: To claim a manufacturer warranty, you'll need to contact the manufacturer directly and seek guidance from them.
Due to the quick turnaround of our fulfillment center, orders submitted online cannot be changed once they have been placed. If upon receiving your gear you still don't love it, you are welcome to return it as long as it adheres to our return policy.
Absolutely! We're grateful for your service to our country and would like to extend our appreciation with a 15% discount. Simply email our team and provide a picture of your military ID or other proof of service to receive your discount code.
We greatly admire members of the Boy Scouts and Girl Scouts of America. As a token of our appreciation, we're pleased to offer you a special discount. Simply email our team and provide a picture of your Scout ID to receive your discount code.
We only sell bikes in Like New condition and they come in their original packaging - a really big box - with all necessary parts. They are not assembled prior to shipping and you will have to have the bike put together. We always recommend that you h
Currently, we happily accept all major credit cards and digital payment via PayPal and Google Pay. We are always looking to improve our shopping experience and would love to hear any additions you might suggest. Feel free to send us a note using the
No, not at this time.
Yes we do! And we must say that they're a big hit with recipients! Purchase a gift card today!
No. However, why would you want to given all of the amazing gear we have available for purchase!
Yes, we offer in-person pick-up at our headquarters located in Denver, Colorado! All orders must be placed online for in-person pickup. After an order is placed our team will reach out to let you know when it is ready for pickup!. Our warehouse locat
Nope! As long as you're in Denver and are able to swing by our office during a pre-determined date/time with our team, we don't charge a fee.
During checkout, when selecting shipping method, choose "In-Person Pick-Up". Once your order is fulfilled by our team and ready to be picked up, we'll reach to let you know to stop by and grab your new gear!
The Out&Back office is located at the historic York Street Yards. Address is: 3869 Steele Street, Unit 1163, Denver, CO 80205.
If you notice any issues with the shipping or billing address after placing an order, please contact our customer support as soon as possible. For orders that haven't been shipped yet, we can easily change the delivery address!. If your order has bee
We’re happy to offer free economy shipping within the contiguous United States on select items valued over $50 (before taxes). Please note that certain larger items—such as skis, snowboards, trekking/ski poles, bikes, kayaks, canoes, paddleboards, gr
While we currently ship within the United States, Mexico and Canada, all Out&Back Outdoor orders are shipped from our warehouse in Denver, Colorado.
We ship our gear using USPS and UPS standard ground shipping by default on any orders placed. After a 2-3 business day fulfillment period, it generally take 4-6 business days from shipment to arrival at your doorstep!. We also offer expedited shippin