Have a question? Want to share feedback or just say hi? We'd love to hear from you. Send us a message and we'll be in touch soon. Thank you!

Shop Gear

Terms of Use

Privacy Policy

Trade-in Gear

About Us

Out&Back Outdoor

<h3 id="isPasted"><strong><span style="font-size: 24px;">What is your return policy?</span></strong></h3><p><span style="font-size: 16px;">We understand that sometimes you just don&apos;t fall in love with every piece of gear you buy. That&apos;s why we offer thirty (30) day returns on most items! Check out our full return policy <a href="https://outandbackoutdoor.com/policies/refund-policy" target="_blank" rel="noopener noreferrer">here</a>.</span></p><p><span style="font-size: 16px;">Outbound Shipping cost is not refunded for a return</span></p><div id="isPasted" style=" text-decoration: none;"><div data-message-author-role="assistant" data-message-id="b079006e-0a5b-44bb-8f44-6b4346ee1c06" data-message-model-slug="gpt-4o" dir="auto"><br></div></div><div style=" text-decoration: none;"><br></div>

We understand that sometimes you just don't fall in love with every piece of gear you buy. That's why we offer thirty (30) day returns on most items! Check out our full return policy here. Outbound Shipping cost is not refunded for a return

What is your return policy?

Ordering

Shipping - The Basics

Returns & warranties - The Basics

Order changes & cancellations

Payments

Gift cards

In-Person Pickup

How long does it take to receive my order?

How do I track my order?

How do I return gear?

Do you offer Military discounts?

Do you offer discounts for Boy and Girl Scouts of America?

If I order a bike, does it come assembled?

What should I do if my order has the wrong shipping or billing address?

What should I do if I was wrongly charged for shipping?

Non-US orders (foreign shipments)

The item I want is out of stock. Can I pre-order?

Find the Right Size

Why should I shop used gear?

Why should I shop used gear from Out&Back?

Are used products sold on Out&Back cleaned?

What are the condition grades at Out&Back Outdoor?

What if I can't find my size or color of a particular item?

Do you cover manufacturer defects?

Products

How Did Out&Back start?

Are you 1% For The Planet?

What is Out&Back Outdoor?

When will my support question be answered?

Company

We're temporarily pausing our Trade-In program

Trade In

What is your return policy?Updated 2 months ago

What is your return policy?