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Out&Back Outdoor

<h3 id="isPasted"><strong><span style="font-size: 24px;">What is your return policy?</span></strong></h3><p><span style="font-size: 16px;">We understand that sometimes you just don&apos;t fall in love with every piece of gear you buy. That&apos;s why we offer thirty (30) day returns on most items! Check out our full return policy <a href="https://outandbackoutdoor.com/policies/refund-policy" target="_blank" rel="noopener noreferrer">here</a>.</span></p><p><span style="font-size: 16px;">Outbound Shipping cost is not refunded for a return</span></p><div id="isPasted" style=" text-decoration: none;"><div data-message-author-role="assistant" data-message-id="b079006e-0a5b-44bb-8f44-6b4346ee1c06" data-message-model-slug="gpt-4o" dir="auto"><br></div></div><div style=" text-decoration: none;"><br></div>

We understand that sometimes you just don't fall in love with every piece of gear you buy. That's why we offer thirty (30) day returns on most items! Check out our full return policy here. Outbound Shipping cost is not refunded for a return

What is your return policy?

Ordering

Shipping - The Basics

Returns & warranties - The Basics

Order changes & cancellations

Payments

Gift cards

In-Person Pickup

How long does it take to receive my order?

How do I track my order?

How do I return gear?

Do you offer Military discounts?

Do you offer discounts for Boy and Girl Scouts of America?

If I order a bike, does it come assembled?

What should I do if my order has the wrong shipping or billing address?

What should I do if I was wrongly charged for shipping?

Non-US orders (foreign shipments)

The item I want is out of stock. Can I pre-order?

Find the Right Size

Why should I shop used gear?

Why should I shop used gear from Out&Back?

Are used products sold on Out&Back cleaned?

What are the condition grades at Out&Back Outdoor?

What if I can't find my size or color of a particular item?

Do you cover manufacturer defects?

Products

Before Trade-in

How do I start trading my gear for cash?

How does your trade-in program work?

What brands are currently accepted for trade-in?

What is not currently accepted for trade-in?

What information do I need to have to trade-in?

How much money will I receive for my used gear?

How does Out&Back determine my offer?

Can I bargain with Out&Back on my offer?

Does my trade-in offer expire?

Do I have to pay for to ship gear that I trade-in?

Does Out&Back provide packaging to ship my gear?

What happens if my item gets lost in transit to Out&Back?

What happens if I send an item and it differs from how I described it?

How long does it take for my gear to be available to buy on Out&Back?

What happens to gear that is not accepted?

What happens to gear that I sell to Out&Back?

How do I get my gift card I selected as my choice of payout?

Is there a maximum amount of gear that I can trade-in?

What is the Super Seller Program?

How do I become a Super Seller?

Can I complete an in-person trade-in?

How does in-person trade-in differ from mail-in?

Trade-in

How Did Out&Back start?

Are you 1% For The Planet?

What is Out&Back Outdoor?

When will my support question be answered?

Company

What is your return policy?Updated 22 days ago

What is your return policy?