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Out&Back Outdoor

We&#x2019;re happy to offer free economy shipping within the contiguous United States on select items valued over $50 (before taxes). Please note that certain larger items&#x2014;such as skis, snowboards, trekking/ski poles, bikes, kayaks, canoes, paddleboards, grills, racks, camp furniture, coolers, strollers, and other large furniture&#x2014;will incur a shipping fee, which will be calculated and shown to you for approval during checkout.If you&apos;re ordering from Alaska, Hawaii, or internationally, shipping charges will apply.If you believe you were charged incorrectly for shipping and should have qualified for free shipping, we&#x2019;re here to help! Please reach out to our customer support team with your order number and details about the charges, and we&#x2019;ll be happy to look into it for you.

We’re happy to offer free economy shipping within the contiguous United States on select items valued over $50 (before taxes). Please note that certain larger items—such as skis, snowboards, trekking/ski poles, bikes, kayaks, canoes, paddleboards, gr

What should I do if I was wrongly charged for shipping?

Ordering

Do I have to pay for returns?

Where do you ship?

How long does it take to receive my order?

How do I track my order?

Do you offer free shipping?

I never received my order, what should I do?

What is your return policy?

How do I return gear?

Do you offer refunds?

Can I return clearance or final sale items?

Can I return gear I purchased from an in-person event?

What if something is wrong with my order upon arrival?

Does gear sold on Out&Back have a warranty?

Can I change my order?

Do you offer Military discounts?

Do you offer discounts for Boy and Girl Scouts of America?

If I order a bike, does it come assembled?

Which payment types do you accept?

Do you offer Buy Now Pay Later?

Do you offer gift cards?

Can I exchange a gift card for cash?

Does Out&Back offer in-person pick-up?

Do I have to pay to pick-up in person?

How do I choose in-person pick-up?

Where do I pick-up my order?

What should I do if my order has the wrong shipping or billing address?

Non-US orders (foreign shipments)

Standard and Expedited Shipping Options

The item I want is out of stock. Can I pre-order?

Why should I shop used gear?

Why should I shop used gear from Out&Back?

Are used products sold on Out&Back high-quality?

Are used products sold on Out&Back cleaned?

What do the used gear condition grades mean?

What if I can't find my size or color of a particular item?

Is Out&Back affiliated with the brand manufacturers of gear sold?

What ski length should I choose?

What ski boot size should I choose?

Where do you get your gear from?

Do you cover manufacturer defects?

Products

How do I start trading my gear for cash?

How does your trade-in program work?

What brands are currently accepted for trade-in?

What is not currently accepted for trade-in?

What information do I need to have to trade-in?

How much money will I receive for my used gear?

How does Out&Back determine my offer?

Can I bargain with Out&Back on my offer?

Does my trade-in offer expire?

Do I have to pay for to ship gear that I trade-in?

Does Out&Back provide packaging to ship my gear?

What happens if my item gets lost in transit to Out&Back?

What happens if I send an item and it differs from how I described it?

How long does it take for my gear to be available to buy on Out&Back?

What happens to gear that is not accepted?

What happens to gear that I sell to Out&Back?

How do I get my gift card I selected as my choice of payout?

Is there a maximum amount of gear that I can trade-in?

What is the Super Seller Program?

How do I become a Super Seller?

Can I complete an in-person trade-in?

How does in-person trade-in differ from mail-in?

Trade-in

How Did Out&Back start?

Are you 1% For The Planet?

What is Out&Back Outdoor?

Who can I contact for questions?

Where are you located?

Company

What should I do if I was wrongly charged for shipping?Updated 7 months ago