Have a question? Want to share feedback or just say hi? We'd love to hear from you. Send us a message and we'll be in touch soon. Thank you!

Shop Gear

Terms of Use

Privacy Policy

Trade-in Gear

About Us

Out&Back Outdoor

<p>We currently ship within the United States, Mexico and Canada. We hope to expand our shipping locations in the near future, so we encourage our international customers to join our newsletter for updates!</p>

We currently ship within the United States, Mexico and Canada. We hope to expand our shipping locations in the near future, so we encourage our international customers to join our newsletter for updates!

Where do you ship?

Ordering

Do I have to pay for returns?

How long does it take to receive my order?

How do I track my order?

Do you offer free shipping?

I never received my order, what should I do?

What is your return policy?

How do I return gear?

Do you offer refunds?

Can I return clearance or final sale items?

Can I return gear I purchased from an in-person event?

What if something is wrong with my order upon arrival?

Does gear sold on Out&Back have a warranty?

Can I change my order?

Do you offer Military discounts?

Do you offer discounts for Boy and Girl Scouts of America?

If I order a bike, does it come assembled?

Which payment types do you accept?

Do you offer Buy Now Pay Later?

Do you offer gift cards?

Can I exchange a gift card for cash?

Does Out&Back offer in-person pick-up?

Do I have to pay to pick-up in person?

How do I choose in-person pick-up?

Where do I pick-up my order?

What should I do if my order has the wrong shipping or billing address?

What should I do if I was wrongly charged for shipping?

Non-US orders (foreign shipments)

Standard and Expedited Shipping Options

The item I want is out of stock. Can I pre-order?

Why should I shop used gear?

Why should I shop used gear from Out&Back?

Are used products sold on Out&Back high-quality?

Are used products sold on Out&Back cleaned?

What do the used gear condition grades mean?

What if I can't find my size or color of a particular item?

Is Out&Back affiliated with the brand manufacturers of gear sold?

What ski length should I choose?

What ski boot size should I choose?

Where do you get your gear from?

Do you cover manufacturer defects?

Products

How do I start trading my gear for cash?

How does your trade-in program work?

What brands are currently accepted for trade-in?

What is not currently accepted for trade-in?

What information do I need to have to trade-in?

How much money will I receive for my used gear?

How does Out&Back determine my offer?

Can I bargain with Out&Back on my offer?

Does my trade-in offer expire?

Do I have to pay for to ship gear that I trade-in?

Does Out&Back provide packaging to ship my gear?

What happens if my item gets lost in transit to Out&Back?

What happens if I send an item and it differs from how I described it?

How long does it take for my gear to be available to buy on Out&Back?

What happens to gear that is not accepted?

What happens to gear that I sell to Out&Back?

How do I get my gift card I selected as my choice of payout?

Is there a maximum amount of gear that I can trade-in?

What is the Super Seller Program?

How do I become a Super Seller?

Can I complete an in-person trade-in?

How does in-person trade-in differ from mail-in?

Trade-in

How Did Out&Back start?

Are you 1% For The Planet?

What is Out&Back Outdoor?

Who can I contact for questions?

Where are you located?

Company

Where do you ship?Updated a year ago